Customer Care

Shipping & Returns

Simple, honest policies, so you can shop pro makeup with confidence.

Free Shipping Over $150

Every U.S. order over $150 ships free. The shipping charge drops off automatically at checkout. Orders under $150 ship at the standard rate shown at checkout before you pay.

30-Day Returns

Not in love with your purchase? You can return it within 30 days of purchase. Contact our customer care team to start your return and we'll walk you through the next steps.

Order Tracking

As soon as your order ships, you'll get an email confirmation with your tracking details.

Cruelty-Free & Made in USA

Every Janelle Alexis Cosmetics product is cruelty-free, made in the USA, and curated and designed by Janelle Alexis.

Questions?

Visit our FAQ or contact us. We're happy to help.