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frequently asked questions
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You've got Questions.
We've got Answers.
Who designed the Janelle Alexis brushes?
Janelle Alexis designed the brush collection herself, drawing on more than 20 years of professional makeup application.
Where are Janelle Alexis Cosmetics products made?
Every Janelle Alexis Cosmetics product is made in the USA.
Is Janelle Alexis Cosmetics cruelty-free?
Yes. Janelle Alexis Cosmetics is cruelty-free.
Can I book a professional makeup application in Houston?
Yes. In-salon services are offered at Janelle Alexis Salon in Houston. Visit janellealexissalon.com to book.
Which lip liner matches my Liquid Velvet Lipstick?
Each Liquid Velvet shade lists its matching JA Lip Pencil on the product page. For example, Beloved pairs with Glacier Pink.
What is the difference between Picture Perfect Foundation and Dual Powder?
Picture Perfect Foundation is a creamy liquid foundation. Dual Powder is foundation and powder in one, which you can use dry for a light veil or with a damp sponge for fuller coverage.
How do I make my makeup last in Houston humidity?
Start with primer, build foundation in thin layers, press powder only where you shine, choose long-wear formulas like Liquid Velvet Lipstick, and finish with Setting Spray.
What makeup is best for mature skin?
Lightweight, creamy formulas applied in thin layers, such as Picture Perfect Foundation or BB Cream, with powder kept to the T-zone, give mature skin a soft, natural finish.
Where is Janelle Alexis Cosmetics based?
Houston, Texas. Janelle also owns Janelle Alexis Salon at 5750 Woodway Dr, Suite 110, Houston, TX 77057.
Who is Janelle Alexis?
Janelle Alexis is a Houston salon owner with more than 20 years in the beauty industry, the #1 Amazon bestselling author of MENO POSSE, a speaker, and the founder of Janelle Alexis Cosmetics. She curated and designed the line, created some of its shades, and designed its brushes.
What sets Janelle Alexis Cosmetics apart from other cosmetic brands?
Every Janelle Alexis Cosmetics product is curated and designed by Janelle Alexis, a Houston salon owner with more than 20 years behind the chair. She created a number of the line's signature shades and designed its brushes herself. The collection is cruelty-free and made in the USA.
Do your products cater to all skin types?
Yes. Our collection is good for all skin types, with formulas and finishes chosen to flatter real skin at every age.
What is your return policy?
We offer returns within 30 days of purchase. If you're not completely in love with your order, contact our customer care team and we'll guide you through your return.
How can I get free shipping?
Shipping is complimentary on all U.S. orders over $150. The shipping charge is removed automatically at checkout on eligible orders.
How secure is my information when I make a purchase?
Checkout is encrypted and processed securely, so your personal and payment details stay protected.
Do you offer any discounts or promotional offers?
From time to time we offer promotions and members-only offers. Join our list to be the first to hear about new shades, launches and offers.
How long does shipping take?
Orders ship from the USA. Most orders ship within 1–2 business days, and you'll receive an email with tracking as soon as your order is on its way.
How do I check the status of my order?
Once your order ships, you'll receive an email confirmation with tracking details so you can follow it to your door.
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